Expectations & FAQ's

Xtra

Mile

Movers Experience:

 

What to expect from Xtra Mile Movers.

  • A Move Coordinators will collect the customer’s contact information, origination/destination addresses, inventory, additional stops, and provide a FREE estimate.

  • On move day the Lead Mover will call the customer before heading to the origination address.

  • The Lead Mover will conduct a walk through with the customer and moving crew to set expectations about the move. The customer can give the crew specific instructions at this time.

  • Review contract with customer, and obtain signatures.

  • The Lead Mover will develop a plan for their crew to successfully load, transport, and unload the furniture. The Moving Crew will begin moving your household goods. Now it’s time for the customer to Relax.

  • Efficiently prep furniture.

  • Use dollies and proper lifting technique to move furniture and boxes from the customer’s home into the moving truck.

  • Drive the box truck to the customer’s destination address.

  • Unload furniture and boxes, and arrange to the customer’s satisfaction.

  • When the Movers are finished unloading at the destination the Lead Mover will confirm with the customer that the move has been completed to their satisfaction and at the this time the Lead Mover collect payment.